Thank you for shopping with Alofex. We strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we accept returns and offer refunds under the following conditions.
1. Return Policy
You may return most items within 14 days of receiving your order for a full refund or exchange. To be eligible for a return, the following criteria must be met:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase (order confirmation or receipt) must be provided.
- The return request must be made within 14 days from the date you received the goods.
Exceptions:
Some items may not be eligible for return, including but not limited to:
- Perishable goods (e.g., food, flowers, or other consumables).
- Personalized or custom-made products.
- Gift cards.
- Downloadable software or digital products.
- Hygiene products such as underwear, swimwear, or beauty items (if unsealed).
If you’re unsure whether an item is eligible for return, please contact us at contact@alofex.com for assistance.
2. How to Return an Item
To return an item, please follow these steps:
- Contact us within 14 days of receiving your order. You can email us at contact@alofex.com with your order number and details of the product(s) you wish to return.
- We will provide you with return instructions and the address to send the item back to.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item back to us. The cost of return shipping is generally your responsibility unless the item is faulty or incorrect.
Please note that we recommend using a tracked shipping service or purchasing shipping insurance when returning items, as we cannot guarantee receipt of returned goods.
3. Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved returns will be refunded to the original payment method used at the time of purchase.
- Refunds will be processed within 14 days of receiving the returned item.
- The refund will be for the purchase price of the product only. Shipping fees are non-refundable unless the return is due to a defect or error on our part.
Please note that it may take additional time for the refund to appear on your payment account or credit card statement, depending on your bank or payment provider.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us at contact@alofex.com. We will guide you through the exchange process. If the item is not available for exchange, a refund will be processed according to the guidelines above.
5. Faulty or Damaged Items
If the item you received is faulty, damaged, or incorrect, please contact us immediately at contact@alofex.com. We will arrange for a return and provide a full refund or replacement, including any return shipping costs.
- Please keep all packaging and take photos of the damaged or faulty item for reference.
- If the item was damaged during shipping, we may request that you provide photographic evidence of the packaging and the product.
6. Non-Refundable Items
Please note that the following items are non-refundable:
- Items marked as final sale or clearance.
- Items returned after 14 days from the date of delivery.
- Items that have been used or damaged due to the customer’s negligence.
7. Consumer Rights
Your statutory rights as a consumer are not affected by this policy. Under UK consumer law, you are entitled to a refund, replacement, or repair for faulty or misdescribed goods. If you are returning an item under these circumstances, please contact us as soon as possible.
Contact Us
If you have any questions or need assistance with your return or refund, please feel free to contact us:
Alofex
56 New Road
Northampton, NN40 1VC, United Kingdom
Email: contact@alofex.com
Phone: +44 3943985763
