At Alofex, we strive to get your orders to you as quickly as possible. Below, you’ll find the details regarding our shipping and handling process.
1. Processing Time
- Order Handling: We process and handle all orders within 1-2 business days of receiving the order. Please note that processing time is separate from shipping time.
- Orders placed after 3 PM or on weekends/public holidays will be processed the next business day.
2. Shipping Time
- Delivery Time: Once your order has been processed, it will be shipped within 2-4 business days.
- Shipping time may vary depending on the destination and the shipping carrier.
Please note: Shipping times are estimates and can vary depending on external factors such as weather, holidays, or issues with the shipping carrier.
3. Shipping Costs
- Standard Shipping: Shipping costs are calculated at checkout based on your delivery address and order size/weight.
- Free shipping may be available on certain promotions or minimum purchase amounts. Please check our website for details.
4. Shipping Methods
We use a variety of trusted carriers to ship your order, including:
- Royal Mail
- Hermes
- DPD
- [Insert any other carriers you use]
The carrier and service used for your order will depend on the delivery address and the weight of the package. You will receive a tracking number once your order has been shipped so you can monitor its progress.
5. Shipping Destinations
We currently ship to the following locations:
- United Kingdom: Standard UK delivery.
- International Shipping: Please contact us at contact@alofex.com for international shipping rates and availability. International shipping may take longer and customs duties or taxes may apply based on your country’s regulations.
6. Order Tracking
Once your order is shipped, you will receive an email with a tracking number (if available) and a link to track your package through the carrier’s website. If you have any questions or need assistance with tracking, feel free to reach out to us at contact@alofex.com.
7. Delayed or Missing Orders
If your order has not arrived within the expected delivery time, please:
- Check the tracking information to see if there are any updates on the carrier’s website.
- Contact us at contact@alofex.com if you believe there is an issue with the delivery or if your order is missing.
We will assist you in locating your order and resolving any issues with the shipping carrier.
8. Address Accuracy
Please ensure that the shipping address provided is correct before submitting your order. Alofex is not responsible for delays or issues arising from incorrect or incomplete shipping addresses. If you notice an error after placing your order, please contact us as soon as possible at contact@alofex.com so we can attempt to correct it before the order is shipped.
9. Shipping Restrictions
We reserve the right to refuse shipping to certain locations due to logistical or regulatory restrictions. If we are unable to ship to your location, we will notify you promptly and offer a refund.
10. Damaged or Lost Items
In the rare event that your item arrives damaged or is lost in transit:
- Please contact us immediately at contact@alofex.com.
- We will work with the carrier to resolve the issue, and in cases where the item is confirmed as damaged or lost, we will offer a replacement or full refund.
11. Customs Duties and Taxes (for international orders)
For international orders, please note that customs duties and taxes may be applied by the destination country. These charges are the responsibility of the customer, and we recommend that you check with your local customs office for more information.
