Welcome to Alofex! By accessing or using our website [www.alofex.com] (the “Site”), making a purchase, or using our services, you agree to comply with and be bound by the following terms and conditions (the “Terms of Service”). If you do not agree with these terms, please do not use our Site or services.
1. General Terms
- Agreement to Terms: These Terms of Service are a legal agreement between you (“Customer,” “you,” or “your”) and Alofex (“we,” “us,” or “our”). By using the Site or purchasing from us, you confirm that you have read, understood, and agree to these terms.
- Changes to Terms: We reserve the right to update or modify these Terms of Service at any time without prior notice. All changes will be posted on this page, and the “Effective Date” will be updated. Your continued use of the Site after such changes constitutes acceptance of the revised terms.
2. Eligibility
You must be at least 18 years old to make a purchase or use our services. By placing an order on the Site, you confirm that you are at least 18 years of age or have parental consent to do so.
3. Account Registration
- Creating an Account: You may be required to create an account to make a purchase on our Site. If you choose to register, you must provide accurate, complete, and current information.
- Account Security: You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account.
4. Orders and Payment
- Order Acceptance: All orders placed on the Site are subject to our acceptance. We reserve the right to refuse or cancel an order for reasons including but not limited to product availability, errors in pricing, or suspicion of fraud.
- Pricing and Availability: We make every effort to ensure that product details, prices, and availability are accurate. However, we reserve the right to correct any errors and will notify you if there are any issues with your order.
- Payment Methods: We accept various forms of payment, including credit/debit cards and third-party payment systems like PayPal. By providing payment information, you authorize us to charge the total amount of your order, including shipping and applicable taxes.
5. Shipping and Delivery
- Processing Time: Orders are processed and shipped within 1-2 business days of receiving payment (subject to availability). Shipping times are typically between 2-4 business days after dispatch, depending on your location.
- Shipping Costs: Shipping costs are calculated at checkout based on the destination, weight, and size of the package.
- Delays: While we strive to deliver your order on time, we are not responsible for delays caused by shipping carriers or external factors like weather or customs clearance.
- For more information, please refer to our Shipping Policy.
6. Returns and Refunds
- Return and Refund Policy: We accept returns and offer refunds for most items within 14 days of delivery, provided they meet the criteria outlined in our Return and Refund Policy.
- Damaged or Faulty Items: If your item arrives damaged or defective, please contact us immediately so that we can offer a replacement or refund.
For more information, please refer to our Refund and Return Policy.
7. Product Information and Descriptions
We make every effort to ensure that the descriptions and images of products on the Site are accurate. However, we cannot guarantee that your monitor’s display of color or any other aspect of a product’s appearance will be accurate.
8. Intellectual Property
- Content Ownership: All content on the Site, including text, graphics, logos, images, videos, and software, is the property of Alofex or its licensors and is protected by copyright laws. You agree not to use, reproduce, or distribute any of this content without our express permission.
- Trademarks: All trademarks, service marks, and trade names used on the Site are owned by Alofex or their respective owners.
9. User Conduct
When using our Site, you agree not to:
- Violate any applicable laws or regulations.
- Engage in fraudulent or harmful activities, including but not limited to identity theft or hacking.
- Post or transmit content that is unlawful, defamatory, obscene, or harmful to others.
- Use the Site for any purpose that could damage, disable, or impair its operation.
10. Limitation of Liability
- No Warranty: Our products and services are provided “as is” and “as available.” We make no representations or warranties regarding the accuracy, reliability, or completeness of the content on the Site.
- Limitation of Liability: To the maximum extent permitted by law, Alofex will not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Site or products purchased from us, including but not limited to loss of profits, data, or use.
11. Indemnity
You agree to indemnify, defend, and hold harmless Alofex, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from your violation of these Terms of Service or your use of the Site.
12. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
13. Governing Law and Dispute Resolution
- Governing Law: These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom.
- Dispute Resolution: Any disputes arising from or relating to these Terms of Service or your use of the Site will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
14. Severability
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
15. Termination
We reserve the right to suspend or terminate your access to the Site at our discretion, with or without cause, if you violate these Terms of Service or engage in conduct that we believe is harmful to us or others.
16. Contact Information
If you have any questions, concerns, or comments about these Terms of Service, please contact us at:
Alofex
56 New Road
Northampton, NN40 1VC, United Kingdom
Email: contact@alofex.com
Phone: +44 3943985763
